Customer Care

Return and Refund

Return policy

In case you are not completely satisfied with your order, you have the right to use our return service. You have 14 calendar days to request a return, starting from the day you received your order. Once you have requested the return, you have a further 14 calendar days to send the item(s) back to the boutique. This means that the product must be back in the boutique within 28 calendar days after delivery of the order to you.

How to return your order 

1. Log into your account on www.carrecouture.com, or register with the email address you used when placing your order.

2. Go to Orders & Returns and select the order that contains the item(s) you wish to return.

3. Select the item(s) you wish to return.

4. Fill in your pickup address and confirm the return.

5. Print the airway bill (AWB) that is automatically generated and attach it to the outside of the parcel. Keep a spare copy for the courier. In case you are sending multiple items back to multiple boutiques, you need to print an airway bill (AWB) per boutique.

6. In case you received a returns invoice for customs, please print three copies that are generated as PDF. Please make sure there is a date and signature on the invoice. Put one copy inside the package, attach one to the outside together with the airway bill (AWB) and give one to the courier.

7. Please contact DHL via www.dhl.com to arrange your pickup. If you are returning items to multiple boutiques, you need to request a return pickup for each boutique.

Refunds

Provided your return has been approved by the boutique and provided all items have been returned, all payments received from you will be reimbursed to you, including the cost of delivery. In case you did not return you complete order, we reserve the right not to refund the cost of delivery. We will refund you the full amount using your original payment method, within 14 days from the day on which your return has been approved.

Return Conditions 

We can only collect returns from the same country to which your order was delivered. Items must be returned unworn, unwashed, undamaged and unused and sent back in the original box. The original tags must be attached. If the security tag is removed, the returned item will not comply with our returns policy and therefore will not be refunded. In this case this item will be sent back to you.