Customer Care

Orders and Shipment

Orders 

Ordering an item on our platform can be done through the following steps :

1. Find the item you would like to purchase through the selected product category or use our search bar if you're looking for a specific item.

2. Once you have found the item you were looking for click 'Add to shopping bag'. You can choose the size you want at this moment or later during checkout.

3. If you would like to continue shopping you can go back to the product grid, your chosen item will remain in your shopping bag. If you are ready to order and found everything you were looking for, please go back to your shopping bag and proceed with the next steps.

4. Next, you are guided through the checkout process and you will be able to choose your delivery and payment preferences. At the end of this process, you will receive an order summary and tracking link for you to follow the delivery of your order.

5. Your order will be sent directly from the boutique(s) to you.

 The existence and conditions of after sale customer assistance, after sales services and commercial guarantees are applicable. Therefore you can always contact our customer care.



Shipping and delivery

We will arrange the delivery of your order from the boutique to you. You can easily select the items you are interested in and we will deliver them right to your doorstep or any other preferred delivery address.

  • The costs of the chosen delivery option will be indicated during the order process right before payment
  • Delivery will be completed when the items you ordered have successfully arrived at the address you provided. Note that if you nor any other person is available at your address on the first and second presentation by our carrier, the items will be returned to the boutique. If this happens, please contact us to rearrange delivery.
  • Once your order has been shipped, you will be notified via text message and email and you will get the opportunity to change the delivery address or timing, to make sure the delivery fits your needs as much as possible.
Delivery countries 

Products are only delivered to countries that are part of the European Union, the EFTA, the United States of America, Canada and Australia. You can place an order from outside these countries, yet it has to be delivered within one of the countries listed below.

It is important to note that deliveries are DDP (Delivery Duty Paid). This means that the import taxes and duties are included in the product price as described on the platform. Countries we ship to on a DDP base :

  • Australia
  • Austria
  • Latvia
  • Belgium
  • Liechtenstein
  • Bulgaria
  • Lithuania
  • Canada
  • Luxembourg
  • Croatia
  • Malta
  • Cyprus
  • Norway
  • Czech Republic
  • Poland
  • Denmark
  • Portugal
  • Estonia
  • Romania
  • Finland
  • Slovakia
  • France
  • Slovenia
  • Germany
  • Spain
  • Greece
  • Sweden
  • Hungary
  • Switzerland
  • Iceland
  • The Netherlands
  • Ireland
  • United Kingdom
  • Italy
  • United States of America
Delivery timing and costs 

Your order will be shipped within two working days. Shipping time may vary based upon your delivery country but is usually within 48 hours after pick up.

 In case you need further information or help please don't hesitate to contact us through support@carrecouture.com or via phone on +32 3 808 26 50 or chat with us via www.carrecouture.com.